Your business depends on your IT systems to function. We know there are a lot of computer guys and other IT providers out there providing similar services and that everyone one of them says they provide the best products and they have excellent customer service, or even that they are very responsive. The difference between choosing one of those other guys and choosing Tech Works to support your business, is that we stand behind our services with solid guarantees. We put our money where our mouth is and there are not many of those other guys willing to take such a risk to earn your business.

If you are looking for computer and network support in the Upstate of South Carolina, you have come to the right place. We provide every Client with a Client Bill of Rights so you know exactly what you can expect from us. We also back those up with Service Guarantees to prove to you that we mean business.

Client Bill of Rights.

  • 60 Minute or Less Response Time - Guaranteed: Standard response time is 60 minutes or less – Guaranteed.  When you call us with a computer problem, a live local person from our office will answer your call and we guarantee that your issue will be addressed immediately or within 60 minutes by an experienced technician who can help.
  • Proactive Approach: We understand that if your technology is not working than your business is unable to function. My team and I work hard with our clients to eliminate computer problems BEFORE they escalate into downtime. We employ a proactive computer support philosophy versus always being on the defense or ‘fixing’ issues.
  • No Geek Speak. Every industry has its own language, and nothing is more intimidating that having someone ‘explain’ things to you with terms and acronyms you have never heard before. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will explain the issues in a way that makes sense to you and that you fully understand the issue or the cause, and what the solution will be.
  • Reputable: Tech Works has been supporting businesses in the Upstate for many years with many of our clients having been with us for over 5 years. Most of our clients have come to us through referrals and we have lots and lots of client testimonials as proof that we are as good as we claim.
  • One Stop Shop: We handle all aspects of your IT infrastructure including hardware and software management, installations, and migrations, vendor relations with your internet or software providers, network cabling, business communications, and many other technology related needs. We provide business with the convenience of a single point of contact for your technology so that you can focus on running your business.
  • No Unpleasant or Unexpected Surprises. You should EXPECT that no damage will be done to your computer network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
  • Comprehensive Project Management. When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. That’s why we provide “fixed fee” or “not to exceed” pricing for all projects and we guarantee that they will be completed on time.
  • Quality Partnership – Tech Works prides ourselves on quality work and relationships. We want to make sure that our clients know they can look to us for all of their technology support needs from simple questions and suggestions to the big hardware and software needs and changes that are required in our technology based world.
  • 100% Satisfaction Guarantee. We will do whatever it takes to make you happy. You deserve complete satisfaction with our products and services. No hassles, no problems.

A large part of our business comes from referrals from happy, satisfied clients. We want you to recommend us to others, and we know that you will only do this if you are happy with the services we provide. That is why we work so hard to go above and beyond the call of duty. The establishment of our Client Bill of Rights, along with our continual and substantial investment in people, processes, and technology clearly demonstrates our commitment to our clients.